GroundShuttle
FAQ

Frequently
asked questions.

Can't find an answer? Reach us directly at (979) 000-0000

General

General questions shown on the FAQ page and as fallback

It's simple: select your route, date, and number of passengers using our booking form. Pay securely online and receive an instant confirmation by email with all the trip details, including your pickup time and driver's contact.

Every completed one-way trip counts toward travel credit rewards. When you reach 4 trips you earn $5, 6 trips $10, 8 trips $20, 10 trips $40, and 12 trips $60. After 12 trips the cycle restarts. A round trip counts as two trips. Only completed regular-route trips count (no-shows and cancellations do not). Rewards are added automatically as travel credit you can use at checkout.

Trip & Stops

Routes, pickup location, schedules, how far ahead to book (wizard step 1)

We offer door-to-door pickup within the Bryan / College Station area. When booking, enter your exact address and we will coordinate a pickup time based on your departure schedule. For groups, we can arrange a single pickup point.

We recommend booking at least 24–48 hours in advance to ensure your preferred time and date are available, especially during weekends and holidays. That said, same-day bookings are often possible — check availability online.

Passengers & Luggage

Luggage allowance, car seat, ages, add-ons (wizard step 2)

Your flat-rate ticket covers the ride, 1 checked bag, 1 carry-on, and 1 personal item per passenger — at no extra charge. No hidden fees, no surge pricing. The price you see is the price you pay.

Payment & Changes

Pricing, payment, cancellation and refunds (payment step)

Yes. Cancellations made more than 24 hours before departure are fully refunded. Modifications (date or time changes) can be made up to 12 hours before departure, subject to availability. Contact us by phone or email to make changes.

Charter & Groups

Large groups and private charters

Absolutely. Our vans seat up to 8 passengers comfortably. For larger groups or private charters to destinations beyond Houston airports, contact us directly for a custom quote and scheduling.

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