The fare for our scheduled airport shuttle service between our Ground Shuttle office and IAH is $59 per person.

Need a ride home? We offer home drop-off within our service area for an additional $12 per person, not per drop-off address.

Yes. A reservation and payment by credit card are required to guarantee your seat.  

Because some departures may be canceled if no passengers are booked, we strongly recommend reserving in advance. To book, log into your account or create one if you're a first-time traveler.

If you're booking for someone else, please use the passenger's name and phone number so the driver can contact them directly.

It's simple: select your route, date, number of passengers, and add ons.  Pay securely online through our website and receive an instant confirmation by email with all the trip details.  If you prefer assistance, our team can help complete your reservation by phone. Call 855-303-4415

Our airport shuttle service has two main pickup locations.  For trips from College Station to Houston IAH, we use our Ground Shuttle office located at 1450 Old Arrington Rd.  For trips from Houston IAH to College Station, the pickup is at Terminal C, baggage claim Area, Door C105.  This is the only location the Houston Airport authority allows us to pick up from.

Our home drop-off service is available within a designated Bryan/College Station service area.

Please note that addresses in Navasota and on Wellborn Road south of Greens Prairie Road, including communities such as Duck Haven, Saddle Creek, and Bentwood Estates, are outside our service area at this time.

Please refer to the map below to confirm whether your address is eligible.

If you're unsure, call us at 855-303-4415 and we'll be happy to check for you.

Most trips reach our College Station office approximately 90 minutes after leaving IAH.

Home drop-offs are then completed based on passenger locations and the most efficient route. In some cases, passengers living south or east of the office may be dropped off first.

Passengers traveling to the north side of town may remain on the shuttle an additional 30 to 60 minutes, depending on the number of scheduled drop-offs.

From IAH to College Station

If you are not at the pickup location by departure time and the driver is unable to reach you, the shuttle may depart without you. The reservation will be marked as a no-show and no credit will be issued.

Our driver will try to contact you by phone or text.  We will do our best with WhatsApp numbers.  Please respond as quickly as possible.

If we reach you before departure, the driver may wait up to 5 extra minutes.

If you still can't make it and the next shuttle has available seats, we'll transfer your reservation. If the next shuttle is full, the driver may wait up to 10 minutes total before departing.

For the final shuttle of the evening, drivers may wait up to 15 minutes whenever possible.

If you miss your shuttle, please call our office and we'll help you find the next available option.

Yes, if seats are available.

If you request the change more than 30 minutes before departure, we can usually transfer your reservation.

If you're still waiting on luggage or just getting off the plane within 30 minutes of departure, we'll ask you to go directly to the pickup location and speak with the driver. If space is available and you're ready before departure, we'll gladly move you to the earlier shuttle.

This policy helps us avoid delays for passengers already booked on that departure.

Our waitlist operates on a first-come, first-served basis when seats become available.

When an opening occurs, everyone on the waitlist is automatically notified by email at the same time. The first person to complete a reservation secures the seat.

If you're already booked on another shuttle and would like to switch once a seat opens, contact us and we'll be happy to assist.

Seats often fill quickly, so we recommend acting promptly after receiving a waitlist notification.

If your luggage is damaged or lost during your trip, please contact us within 24 hours to begin your claim.

Claims are reviewed on a case-by-case basis.  Ground Shuttle is not responsible for damage caused by normal wear and tear, overpacked bags, or manufacturer defects. Each claim is reviewed on a case-by-case basis.

If Ground Shuttle is found responsible for lost luggage, compensation may be available up to $250 per passenger.

Passengers are responsible for removing all personal belongings when leaving the shuttle.  Ground Shuttle is not responsible for items left behind on a shuttle

Not all of our vehicles are.  If you require accessible transportation, please contact our office at least 24 hours before your trip so we can confirm vehicle availability and make the necessary arrangements.

We allow small dogs under 12 pounds on our Airport shuttles, provided they:

• Travel in a fully enclosed carrier
• Remain secured inside the carrier throughout the trip
• Fit comfortably by the passenger's feet

Trained service animals are always welcome.

Cats and other pets are not permitted on scheduled shuttle service.  

Ground Shuttle follows the requirements of the Americans with Disabilities Act (ADA). Emotional support animals are not considered service animals under the ADA and must comply with our pet policy above. For reference, you can view the FAQs published by ADA.gov at https://www.ada.gov/resources/service-animals-2010-requirements/

While not required, advance notice is appreciated so we can ensure a comfortable ride for everyone.

Seating is open and available on a first-available basis unless otherwise directed by the driver.

To keep our vehicles clean and comfortable for all passengers, we only allow water and dry snacks.  Please finish any other food or beverages before boarding and dispose of all trash when exiting the vehicle.

Tipping is optional but always appreciated.

You earn 100 points for every completed trip (each leg of a round trip counts once it is completed). When you reach 1,000 points, they are automatically redeemed for a $30 Travel Credit you can use at checkout, valid for 1 year. Points count once your trip is completed — no-shows and cancellations do not earn points, and canceling a counted trip removes its points. Points reset at the start of each year; any credit already issued remains yours.

Yes.  Customer parking is available at our College Station office inside the fenced area. You can grab a ticket at the entry gate. The first two days are complimentary, and parking is $4 per day afterward.  

The spaces directly in front of our building are reserved for short-term parking (less than one hour).  Unauthorized vehicles parked in these spaces may be towed at the owner's expense.

Parking is paid at the exit gate. Scan your ticket and follow the on-screen instructions.

Lost tickets are subject to a $199 fee until parking duration can be verified. Contact our office the following business day and we'll refund any amount owed beyond your actual parking charges.

While our lot is monitored with cameras and protected by a security fence, customers should not leave valuables in their vehicles.

Ground Shuttle operates year-round except for Thanksgiving Day, Christmas Day, and New Year's Day.

A few holiday schedules may be limited, and all available departures are always posted online.

If a schedule doesn't fit your needs, ask about our Executive Car or Charter services.

Yes.  Our fleet consists of luxury sedans, SUVs, and 10-14 passenger Executive Sprinter Vans.

For larger groups traveling from/to IAH, we recommend booking our Charter Service instead of our Airport Shuttles in case of any delays.

Our Executive car and Charter services are a door-to-door service reserved exclusively for you or your group and tailored to your specific needs.  We can do anything from weddings and sporting events to concerts, dinners, business outings, and more. Let us know your needs, and we will be happy to provide an estimate.  You can reach out charter service manager at charters@groundshuttle.com